ERIC_NO:
ED291326
TITLE:
Performance Indicators: Theory and Practice. Coombe Lodge Report Volume 20, Number 1.
AUTHOR:
Theodossin, Ernest; Thomson, Craig
PUBLICATION_DATE:
1987
JOURNAL_CITATION:
Coombe Lodge Report; v20 n1 1987
ABSTRACT:
Two papers on performance indicators are presented: (1) "Quality Control in Education: The Use of Performance Indicators," by Ernest Theodossin,
and (2) "Developing and Using a Performance Indicator Instrument," by
Theodossin and Craig Thomson. The first paper looks at the relationship
between colleges and the manufacturing industry and service industries
in terms of quality control and lists the activities involved in service
industry quality control. Such a system for educational organizations
requires an understanding of the perceptual differences between the client
(students and employers) and provider (managers). Some of the performance
indicators delineated are provider performance indicators of efficiency,
client performance indicators of efficiency, provider performance indicators
of effectiveness, and client performance indicators of effectiveness.
The advantages and limitations of performance indicators are listed. The
management accountability process involves gathering, analyzing, and
interpreting data as well as obtaining more data and acting on it all.
Managers must use performance indicators to note possible problem areas.
The second report reviews a national survey of 2500 college students on
client satisfaction. It analyzes the data from the Responsive College
Programme in terms of creating a performance indicator instrument. Tables
showing the statistics from the survey are included along with an appendix
that provides a general description of the questionnaire. (SM)
MAJOR_DESCRIPTORS:
Performance Factors; Quality Control; School Business Relationship;
MINOR DESCRIPTORS:
Accountability; College Students; National Surveys; Observation; Performance; Postsecondary Education; Questionnaires; Student Attitudes;
IDENTIFIERS:
England (Bristol)
PUBLICATION_TYPE:
022; 142; 143